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Families are yours.
The rest is Refuneral.

It answers at night, reads documents and tells you what you earn on every case. Funeral home software built by Redergo: less paperwork, more time for families.

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Cases / 2026/0142
1 missing detail

Robert Hale

In progress

Case 2026/0142 · Burial · St. Mary's Chapel

First name
Robert
Last name
Hale
ID number
CA 4821093
Date of birth
Jan 1, 1940
Place of residence
Lakewood
Place of death
To be filled in
Read from the ID card, cross-checked€3,240 incl. VAT

Sample data

Documents for the case

Take a photo of the ID card of the deceased.

Name
Robert Hale
Born
Jan 1, 1940
ID number
verified

Confirm and send

Sample data

AI assistant02:14

Call handled. Request opened, on-call staff notified.

Sample data

  • RedergoSoftware house since 2019, over 40 clients
  • E-invoicingItalian standard, built in
  • Tablet signatureAt the funeral home or the family's home
  • 100% cloudOn PC and phone, nothing to install

One night. One morning.

How a service changes when your software keeps working after the office closes. Scroll through the hours.

  1. 02:14

    A family calls. The assistant answers.

    It says it is automated, takes down who is calling, where the person is and a callback number. It never quotes prices or makes commitments.

  2. 02:16

    The on-call staff get the summary.

    The request is already on the board, with transcript and summary. Whoever is on call phones back already knowing everything.

  3. 08:30

    The case is open. The documents already read.

    The family photographed the documents with their phone. The AI read and cross-checked them. Nobody retypes anything.

  4. 10:00

    Quote accepted, contract signed.

    From the price list in a few clicks, signed on a tablet, case file complete. The margin of the case is already calculated.

Incoming call · 02:14

00:47
Good evening, I'm the funeral home's automated assistant. I'll take your details and have our on-call staff call you right back.
I'm calling about my father, Robert Hale. He's at St. Luke's Hospital.
Thank you. I'm passing your number to our on-call staff: we'll call you back within a few minutes.

Request opened · On-call staff notified: Joanna, 02:16

Sample data

Requests · Board

Robert Hale
St. Luke's Hospital · from the night lineUrgent

Call summaryReady

On-call staff notifiedJoanna · 02:16

Callbackwithin 5 min

Case 2026/0142

ID cardRead

Health cardRead

Death certificateRead

ID numberVerified

Missing details1

Quotes / 2026/0088
  • Oak casket, Classic model€1,450
  • Transport, 18 km by road€730
  • Ceremony and staff€190
  • Funeral notices and memorial cards€650
  • Permits and fees€220
  • Total incl. VAT€3,240
  1. Sent Oct 3
  2. Viewed Oct 3
  3. Accepted Oct 4
Anna HaleFamily signature
Signed on tablet

Sample data

Today you do the work twice. With Refuneral, once.

  • Without Refuneral

    The same details written four times: ID card, case, forms, contract

    With Refuneral

    The family photographs the documents, the AI fills everything in

  • Without Refuneral

    Nobody answers the phone at night or on weekends

    With Refuneral

    The AI assistant answers, takes the details and alerts whoever is on call

  • Without Refuneral

    WhatsApp, email, spreadsheets and a paper diary: nobody sees everything

    With Refuneral

    One inbox, attached to the case, visible to every location

  • Without Refuneral

    Nobody knows the margin of a case

    With Refuneral

    Quoted, collected, costs and margin on one line

Every request is a card that moves forward.

Phone, website, WhatsApp and word of mouth end up in the same place. Nothing gets lost.

  • A board in stages, with the urgency and source of every request
  • Email, WhatsApp and text messages in one inbox, attached to the case
  • The AI summarizes the history and drafts the reply
Explore requests and communication
Requests / Board

1 First contact

2 To call back

Daniel Ward

Northgate · WebsiteCallback 10:00

3 Quote

4 Case

Robert Hale

Lakewood · Word of mouthCase opened

Thomas Reed

Lakewood · Care homeCase opened

Sample data

Write it once.

The service file is filled in once and carried wherever it is needed.

  • Six sections, over 160 configurable fields, missing details always in view
  • A quote from the price list in a few clicks: once accepted, the case opens by itself
  • Contracts generated from the data and signed on a tablet, at the funeral home or the family's home
Explore case management
Schedule / Thursday, October 9 · Central
  • 09:30Robert Hale funeral, St. Mary's Chapel
  • 11:30Car 1, Team A, Hillside Cemetery
  • 15:00Transfer of the deceased, Maple Grove care home
  • ConflictCar 1 already assigned
  • SuggestionCar 3, Team A

Sample data

Remembrance cared for,

from the funeral notice to the headstone.

  • Funeral notices, memorial cards and obituaries in minutes, with the photo enhanced by AI
  • One click to publish on your website, portals, social media and in the newspaper
  • Headstone, cemetery, leases and cremation in the same file, years later
Explore remembrance

Passed away, surrounded by the love of his family

Robert Hale

aged 86

The funeral will be held on Thursday, October 9 at 9:30 AM, St. Mary's Chapel, Lakewood.

Published on

  • Funeral home website
  • Obituary portal
  • Facebook and Instagram
  • Text ready for the newspaper

Sample data

The margin of every case.

The number that does not exist today.

  • Quoted, collected, costs and margin on one line
  • Built-in e-invoicing and export for your accountant
  • Questions about your numbers in plain language, also by voice
Explore administration and insights

Ask your data

Which location had the lowest margin in September, and why?

Riverside, 24%. Transport mileage was left off the price list in 5 cases out of 9.
  • Central14
  • Northgate12
  • Riverside9
  • Hillview7

Cases by location, September

Sample data

One more team member. One who never sleeps.

It reads documents, writes drafts, answers questions about your numbers. The AI suggests, you decide.

  • Reads documents

    ID cards, health cards, certificates. Cross-checks the details.

  • Answers at night

    Takes the details, opens the request, alerts the on-call staff.

  • Writes drafts

    Obituaries, messages, thank-you notes, replies to reviews.

  • Enhances photos

    Background, light and cropping for funeral notices and memorial cards.

  • Answers on numbers

    Questions in plain language, also by voice, about your funeral home's data.

  • Suggests and flags

    Quotes from your history, deadlines, margins below threshold.

Draft the obituary for Robert Hale.

The draft is ready in the obituary card. You review it before it is published.

The AI suggests, you decide.

You review every draft before it goes out. The phone assistant says it is automated, never quotes prices and never makes commitments. It switches off in a second.

Explore the AI assistant
  • -80%up to 80% less time on paperwork: details are written only once
  • 24/7phone answered, even when nobody is in the office
  • 0details retyped: the AI reads the documents
  • 31modules, from the first call to the headstone

31 modules in 7 areas. Turn on what you need.

Foundation 3 modules

Acquisition 4 modules

Service 10 modules

Remembrance 7 modules

Administration and insights 2 modules

Family and partner portals 3 modules

Compliance and integrations 2 modules

See all 31 modules

Made for people who work with families every day.

  • Funeral agencies

    One location, a small team, a lot of on-call time. Less paperwork and no missed calls.

  • Multi-location funeral homes

    The same rules for everyone, comparable numbers, a management view of every location.

  • Funeral home facilities

    Farewell rooms, viewing rooms and in-room screens run from the platform.

  • Service centers and crematories

    A partner portal for requests, private price lists, order status and invoices.

Up and running in a few weeks, without stopping your work.

  1. 01

    Analysis

    A meeting, in person or online: how you work today and which modules you need first.

  2. 02

    Setup

    Locations, users, price lists, document templates and import of your existing data.

  3. 03

    Training

    Sessions by role, in person or online. In-app guide and a video for every module.

  4. 04

    Launch and growth

    Start with the core modules, turn on the others when you need them. Ongoing support.

Families' data, kept safe.

  • Personal sign-in for every staff member and four permission levels
  • Log of every change and trash with restore
  • Nightly backup with tested restore
  • Privacy notices, consents and retention periods managed in the platform
Security and privacy

Change log

  1. 08:31JoannaOpened case 2026/0142
  2. 08:32AI assistantRead 3 documents, checked by Joanna
  3. 10:02OwnerSent quote 2026/0088
  4. 10:15Anna HaleSigned on tablet

Sample data

Frequently asked questions

What is Refuneral?

Refuneral is cloud management software for funeral homes. It handles requests, cases, quotes, scheduling, remembrance, administration and reporting in 31 modules, with an AI assistant that answers the phone at night and reads documents. It is built by Redergo, an Italian software house founded in 2019.

Can we use Refuneral outside Italy?

Refuneral was born in Italy and today it follows Italian rules for documents, permits and invoicing. The platform and the AI also work in English. If your funeral home is in another country, we look at your rules and processes together and adapt Refuneral to your market.

Does the AI decide for us?

No. The AI suggests and you decide: drafts of obituaries, messages and quotes are always reviewed before they are sent. The phone assistant says it is automated, never quotes prices and never makes commitments.

Do we need to install anything?

No. Refuneral runs in the browser on PC, tablet and phone, and it can be installed as an app without going through an app store. Updates arrive by themselves, with no downtime.

Can we import the data from the software we use today?

Yes. During setup we import your existing data, together with locations, users, price lists and document templates, so you do not start from scratch.

Does it work for a funeral home with several locations?

Yes. Each location has its own schedule, price list and numbering, and management sees the numbers of every location side by side.

How is the data protected?

Personal sign-in with four permission levels, a log of every change, nightly backup with tested restore, and GDPR management of privacy notices, consents and retention.

See it together, with your own cases.

A one-hour demo, online (in person in Italy). Bring a real case: we rebuild it in Refuneral in front of you.

Book a demo