FeaturesService

The funeral service, in a single file.

From the first call to closing: details written only once, documents read by AI, quote, contract, schedule and resources with no overlaps.

The funeral case is the center of everything: six sections, automatic saving, missing details always in view. Quote, contract, supplier orders, schedule and room bookings all start from there, without copying anything.

02

Records With AI features

All the reference data of your funeral home, set up by your team without technical help.

What it includes

  • contact book with full profiles
  • multiple phone numbers
  • duplicate check
  • the same person in different roles across cases
  • municipalities from the official national list (also offline)
  • facilities (hospitals, care homes, cemeteries, churches, crematories) with address and road distances
  • dropdown lists managed by your team (over 40 lists, over 1,300 entries)
  • staff lists
  • new entries with approval
  • field editor in the settings

Built for Italian requirements today; we adapt it to your country.

03

Tasks and Dashboards With AI features

Every task assigned to someone, with a phone notification and a status everyone can see.

What it includes

  • tasks linked to a case or a service
  • assignment to colleagues
  • due date and priority
  • push notifications on smartphones
  • checklist for each service
  • done and to-do status
  • personal dashboard by role with configurable widgets (today's services, room bookings, deadlines, numbers)

08

Funeral Case With AI features

The digital file of the service, from the death to closing. You fill it in once and everything flows where it is needed.

What it includes

  • six-section file (Deceased, Death, Family contact, Service, Documents, Contacts and roles)
  • automatic saving
  • missing details always in view
  • over 160 configurable fields with display rules by rite and type of service
  • mirrored fields
  • progressive numbering by year and location
  • real-time price list total with VAT broken out
  • mileage calculated on the actual route
  • compliance checklist by rite, service and municipality
  • deadlines with alerts (transport permit, burial permit, death registration)
  • local authority forms filled in for you
  • case document archive
  • full case file downloadable as one file
  • after-funeral paperwork (pension, estate)

Built for Italian requirements today; we adapt it to your country.

Cases / 2026/0142
1 missing detail

Robert Hale

In progress

Case 2026/0142 · Burial · St. Mary's Chapel

First name
Robert
Last name
Hale
ID number
CA 4821093
Date of birth
Jan 1, 1940
Place of residence
Lakewood
Place of death
To be filled in
Read from the ID card, cross-checked€3,240 incl. VAT

Sample data

09

Smart Documents AI native

The family photographs the documents with their phone, the platform reads them and fills in the case. No retyping.

What it includes

  • public link sent to the family
  • opens on the phone, nothing to install
  • scanner with automatic cropping and straightening
  • guided framing
  • automatic reading of ID card, health card, death certificate, death registration and family contact documents
  • check and correction against the tax ID
  • review of the data before sending
  • confirmation and copy into the case

Built for Italian requirements today; we adapt it to your country.

Documents for the case

Take a photo of the ID card of the deceased.

Name
Robert Hale
Born
Jan 1, 1940
ID number
verified

Confirm and send

Sample data

10

Quotes and Price List With AI features

A quote built in a few clicks from your funeral home's price list, sent and tracked until it is accepted.

What it includes

  • price list for each location, with variants and different prices
  • discount with a company-wide cap
  • quote composer
  • secure numbering
  • lines frozen when sent (a price list change never rewrites a quote already sent)
  • ready-made PDF
  • sent from the platform with date and recipient tracked
  • statuses (sent, viewed, accepted, expired)
  • acceptance that opens the case
  • acceptance rate by location and period
Quotes / 2026/0088
  • Oak casket, Classic model€1,450
  • Transport, 18 km by road€730
  • Ceremony and staff€190
  • Funeral notices and memorial cards€650
  • Permits and fees€220
  • Total incl. VAT€3,240
  1. Sent Oct 3
  2. Viewed Oct 3
  3. Accepted Oct 4
Anna HaleFamily signature
Signed on tablet

Sample data

11

Catalog and Configurator With AI features

Caskets, urns, flowers and memorial cards shown to the family on a tablet, with the quote building up in front of them.

What it includes

  • catalog with photos, descriptions and prices by location
  • service configurator, at the funeral home or at the family's home, that feeds the quote
  • variants and accessories
  • link to inventory for availability

12

Contracts and Signature

Every contract generated from the case data, signed at the funeral home or at the family's home.

What it includes

  • service agreement filled in for you
  • missing fields flagged before printing
  • configurable templates (mandate, privacy notice, declarations, transport order, receipt)
  • form and letter generator from templates
  • handwritten signature on tablet
  • signed document stored in the case
  • signature with a digital certificate through an external provider

13

Service Schedule With AI features

The operating calendar of your funeral home: ceremonies, transfers, transport, vehicles and teams, with no overlaps.

What it includes

  • calendar by location and rite (time, church, cemetery, crematory)
  • transfers of the deceased and appointments
  • vehicle and team assignment
  • conflicts flagged at booking time
  • team notifications
  • on-call duty published and linked to calls
  • sync with Google Calendar and Outlook
Schedule / Thursday, October 9 · Central
  • 09:30Robert Hale funeral, St. Mary's Chapel
  • 11:30Car 1, Team A, Hillside Cemetery
  • 15:00Transfer of the deceased, Maple Grove care home
  • ConflictCar 1 already assigned
  • SuggestionCar 3, Team A

Sample data

14

Funeral Home Facility: Rooms and Screens

Farewell rooms and viewing rooms under control, with the screens in each room updating by themselves.

What it includes

  • rooms with real-time availability
  • multi-day booking
  • viewing rooms with occupancy and rotation
  • cleaning and sanitizing shifts
  • screens and monitors with the name, times, photos and memories of the deceased managed from the platform
  • entrance kiosk
  • conflicts flagged at booking time

15

Fleet

Vehicles under control: deadlines, costs, mileage and driver qualifications.

What it includes

  • vehicle records by location (plate, type, capacity, onboard documents)
  • assignment to each service with history
  • miles driven compared with miles on the price list
  • deadlines with alerts (inspection, insurance, road tax, servicing)
  • maintenance with costs and downtime
  • fuel
  • driver qualifications
  • transport permits linked to cases

16

Staff and Shifts With AI features

Who works, when, and with which qualifications.

What it includes

  • staff records with roles, licenses, training and qualifications
  • shifts and on-call duty
  • assignments on smartphone
  • hours per service and overtime
  • expenses and mileage reimbursement

17

Suppliers, Orders and Inventory With AI features

Orders to suppliers start from the case, and their cost comes back to the service account.

What it includes

  • supplier records with purchase price lists
  • order generated from the case (flowers, catering, cremation, transport, newspaper obituaries)
  • order status and confirmation visible in the case
  • supplier cost added automatically to the account
  • inventory of caskets and items by location
  • item reserved for the case
  • reorder thresholds with alerts

Frequently asked questions

Are the forms for the authorities filled in automatically?

Yes. Forms are generated from the case data, with the compliance checklist by rite, service and municipality and alerts on deadlines. Today they follow Italian rules; for other countries we adapt them to your forms.

Does the family have to install an app to send documents?

No. They get a link by WhatsApp or text message, photograph the documents with their phone and the AI reads and cross-checks them.

If the price list changes, do quotes already sent change too?

No. Quote lines are frozen when the quote is sent: the new price list only applies to later quotes.

Can the contract be signed at the funeral home or at the family's home?

Both. The service agreement comes out of the case already filled in, it is signed on a tablet with a handwritten signature and the signed document stays in the case.

See it together, with your own cases.

A one-hour demo, online (in person in Italy). Bring a real case: we rebuild it in Refuneral in front of you.

Book a demo